Jeju foreigners, which had been directly hit by the novel coronavirus infection (COVID-19), are recovering. This is because the number of foreign tourists such as "Youker" (Chinese tourists), which disappeared after the COVID-19 incident, is increasing again as overseas skyways are reopened, including direct flights to China, which had been tightly closed.
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This workshop shared the results of the 2022 Public Institution Customer Satisfaction Survey (ÄÄÇ»ÅÍSI) and internal and external customer human service awareness survey, and held a 2023 revised briefing session on how to respond to complaints, related laws, and evidence standards.
At the same time, CV creators had time to discuss the top priority to realize customer value and derive improvement measures.
Heo Yoon-kyung, head of the customer value team, said, "We will actively utilize the inconveniences and improvement measures derived by CV creator employees working in the field to improve the quality of service across the company."
Meanwhile, CV Creator has conducted five workshops so far to take the lead in realizing the Gangwon Land customer value system, and will continue to provide internalization education for customer value by department.
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